How do I reach the support?
Have you already discovered our chat window? Tell us your request in the chat or use our contact field. We are happy to help you. Our support is available from Mon-Fri from 09:00 - 18:00.
How can I switch to the device settings?
Tap the screen 5 times in quick succession and enter the pin given to you by Beyond.Host. If you have lost it, contact us.
The application does not start by itself after power on?
No problem. It just means that there is no connection to your network. Exit the Fully Kiosk app manually and check the network settings. If another step is needed to connect to the local network, ask your IT department to unlock the Mac address of the respective device, so that nothing happens to the automatic start of Beyond.Host [...].
My hardware is defective?
Contact us our support or just start the chat with our team.
The Watch no longer receives service requests?
Make sure that you are logged in. If this is not the case, you will not receive any service requests. In the second step, make sure you are connected to the Wifi network (Settings-Android Setting-Connection)-here you can check if there is a connection or connect. Important. Check the time on a regular basis. If [...]
My Watch is no longer responding?
You can always see the current status or charging status of your devices on the manager screen. If the smartwatch stops responding, make sure it is charged or simply restart it. If you have changed the hotel settings, your system may no longer recognize the Watch, contact our [...]
What happens if the power supply is interrupted?
As soon as the display is reconnected to the power supply or the power supply is restored, the software starts automatically.
My screen is black and not responding?
Make sure your device is connected to the power supply and check the connection to the local network.
What is the minimum/maximum number of displays/watches I can order?
There is no minimum purchase. We recommend to buy one display per meeting room and from the 5th meeting room a second Watch to be able to offer your guests a smooth service or simply use the Service App (Android) to always stay in touch with your customers.
Can I test the system or purchase a sample?
Of course! Schedule a demo appointment. We'll be happy to introduce you to Beyond.Host and see together how our solution can improve your processes and discuss directly the test phase for your location.